PLEASE NOTE THAT THE SURGERY WILL BE CLOSED EVERY 2ND WEDNESDAY OF THE MONTH FROM 1p.m. FOR STAFF TRAINING
You may request to see a GP of your choice and we will do our best to carry out your request depending upon availability
We encourage patients who not had a consultation in the last three years to attend for a health check, in addition patients over 75 can request a consultation every twelve months.
All patients have the right to see a primary care professional within 24 hours and a GP within 48 hours.
On the day you need to see a doctor telephone the surgery when reception is open (lines are open from 8.00am). All consultations are by appointment only.
IF YOU CANNOT KEEP AN APPOINTMENT PLEASE LET US KNOW SO THAT WE CAN OFFER THE APPOINTMENT TO SOMEONE ELSE
Changes to Appointment System
We have changed in the way we organise our appointments, our booking system has changed read the following information which outlines how we will improve the services we provide for you.
Accessing appropriate medical advice or an appointment will be made easier for you. All requests for an appointment will firstly be logged as a telephone call-back from the Doctor whereby this will be dealt with on a triage basis.
This innovative system has already been implemented successfully in several local practices as well as on a UK wide basis. We are therefore keen to bring these benefits to our patients.
To request an appointment:
- Telephone the practice between 08:00 and 11.00 a.m. on the day you would like to be seen.
- The receptionist will ask for your name, date of birth and a brief description of the problem in order for the GP to prioritise the call.
- If you are not calling from the number you wish to be called back on, please have the number ready to give to the receptionist.
- If you need to have a face to face appointment this will be determined & booked for you by the GP who rings you back during that phone call.
- Please do not come to the desk to book an appointment as it is no longer possible for our receptionists to book appointments at the desk or on the phone for GP. Only the GP’s have the facility to book these appointments.
- Make sure you have given your up to date telephone contact details - this is extremely important.
- Sometimes patients think they need to see or speak to a doctor for non clinical matters. More often than not, these matters can be easily and quickly sorted out by someone other than a GP. Our staff are fully trained to deal with prescription requests, general administrative queries, test results, information about referrals etc.
- If we can sort out the problem over the telephone, this can save you a journey or the need to take time off work.
- The new system allows us to prioritise people who are unwell- all calls will be dealt with on that day.
Emergencies & Urgent Appointments
If you need to see a doctor urgently during opening hours then please explain briefly what the problem is, your call will triaged by a doctor who will ask you to attend if there is need.
A duty doctor is available from 8.00am - 6.30pm. Please explain the nature of your problem and the duty doctor will be happy to provide advice over the telephone.
Out of Hours
Any emergencies between 6.30pm - 8.00am weekdays,every weekend and every Bank Holiday are dealt with Swansea GP Out of Hours Service. The ABMU Health Board is responsible for Out of Hours and have appointed Swansea GP Out of Hours Service as their provider. Telephone the main surgery number and the recorded message will provide you with the necessary information to contact Swansea GP Out of Hours Service.
In general it is better we see you at the surgery where we can examine you and carry out tests more efficiently. You should only request a home visit when the patient is to ill to attend or is house bound. Please contact us as early as possible and the doctor will decide if a home vist is necessary. It is asked that Home visits are requested before 10am as this will give chance for the doctor to factor the home visit into their surgery.